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To develop staff so they can speak openly about situations they need to resolve. A fundamental course: and forms the basis of teamworking, decision making, influencing and negotiation.


Any Staff


  • Definition of assertiveness and its distinction from aggressiveness
  • Rapport
  • Ok corral
  • Cause/Effect
  • Well-formed outcomes
  • Anchoring
  • Congruence
  • Satir Categories
  • Perceptual positions
  • Presuppositions
  • Active listening
  • The 5 questions:
  • Match, pace, lead

At the end of the course a participant should be able to:

Deliver messages assertively and influentially
Deal with, rather then duck, tricky situations
Curb any excessive aggression
Receive feedback (criticism) constructively
Demonstrate a positive attitude to self and others in difficult situations
Decide what they want in a given situation
Say 'no' when appropriate

Business Benefit

Fewer missed opportunities caused by ideas staying unshared
Fewer mistakes, as staff will feel confident to express uncertainties in public
Better performance on deadlines, quality etc as negotiated priorities will be better judged
Increased flexibility