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Emotional Intelligence


A fundamental course. Designed to enable staff to be the architects of their working life and manage their behaviour, language and emotions appropriately
Similar to NLP- based Personal Effectiveness, but designed around a more corporate focus


All staff
Useful preparation for staff when a significant business challenge/change is anticipated.
Helpful for staff to face the challenges of the working environment more productively


  • Ok corral
  • Presuppositions
  • Reframing
  • Satir Categories
  • Anchoring and state management
  • Visual Auditory and Kinaesthetic Processing styles
  • Perceptual positions
  • Logical Levels
  • Beliefs and Values
  • Sensory acuity
  • Self-talk
  • Match, pace, lead

At the end of the course a participant should be able to:

Distinguish assertiveness from aggression and speak constructively in all situations
Develop flexibility in thought and behaviour
Recognise their behaviour patterns and the way they themselves understand the world
Adopt empowering emotional states as required
Know how Self and Others make sense of the world around them
Recognise what drives their behaviour... 'how they tick'

Business Benefit

Uplift in self-esteem/confidence of work force leads to more accurate decisions and realises previously unused potential in staff
Excellence becomes an expectation
More staff abilities available to the business
Reduced wasted effort in disputes and resentment
Improved morale and greater willingness/ability to accept business changes
Staff become more objective about their position in the organisation and demonstrate greater flexibility
Less time wasted fretting about inconsequential issues
Less stress-related absence