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Mature Directness

Purpose

To develop open and constructive interactions in the work place

Who

All staff

Content

• Active listening
• Rapport
• Match, pace, lead
• Satir Categories
• Ok corral
• Transactional Analysis
• Outcome Thinking
• Reframing
• Assertiveness
• Use of Pre-job brief

At the end of the course a participant should be able to:

Cope with differences of opinion openly, constructively and maturely
Communicate simply, directly and politely
Speak his/her mind with confidence and listen empathetically
Receive direct messages without resentment or feeling criticised
Speak constructively at all levels in the business
Communicate openly without intending to blame or punish (Win - Win)
Think about the desired outcome… before speaking!

Business Benefit

Reduced rework caused by lack of clarity
Less time wasted in conflict and expressing resentment
More Win - Win interactions
Criticisms become solution-focused, not to apportion blame

'Mature Directness' is a bespoke course developed to meet a particular client’s requirements